Welcome to Lantern Shop, where we bring Tradition & Light to your doorstep. We’ve crafted this FAQ to provide clarity and support, reflecting our commitment to Authentic Spirit and Effortless Style. Whether you’re a culturally curious individual, an event planner, or a home decor enthusiast, we’re here to illuminate your journey.
About Our Products & Style
What is the style and inspiration behind your products?
Our collection is rooted in cultural elegance and storytelling. From delicate Cherry Blossom motifs to vibrant Printed Paper Lanterns, each piece blends traditional symbolism with ambient elegance. We cater to those who appreciate aesthetics with a story—whether for celebration, decoration, or gifting.
Are your lanterns suitable for both indoor and outdoor use?
We offer a range of materials for different settings. Nylon Lanterns and Vinyl Lanterns are sturdy and more weather-resistant, while Plain Paper Lanterns and Printed Paper Lanterns are ideal for indoor or protected outdoor spaces. Please check individual product descriptions for specific usage recommendations.
Do you offer custom or bulk orders for events?
Yes! We often work with event planners and enthusiasts to create memorable settings. For inquiries about bulk orders or custom requests, please contact us at [email protected] with your vision and requirements.
Ordering & Payment
What payment methods do you accept?
We ensure a secure and effortless checkout process. We accept Visa, MasterCard, JCB, and PayPal. Your transaction safety is our priority, so you can focus on selecting the perfect symbol of prosperity, happiness, or harmony.
Can I modify or cancel my order after placing it?
To ensure swift processing, orders are prepared within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet been dispatched.
Shipping & Delivery
Where do you ship, and what are the delivery times?
We ship globally, with exceptions only for some remote areas and parts of Asia. All orders are hand-packed within 1-2 business days. You can choose from:
Standard Shipping: Via DHL or FedEx. 10-15 business days after dispatch. Flat rate of $12.95. Ideal for faster, trackable delivery.
Free Shipping: Via EMS on orders over $50. 15-25 business days after dispatch. Perfect for value-conscious shoppers.
*Delivery times are estimates and may vary based on destination and customs.
Standard Shipping: Via DHL or FedEx. 10-15 business days after dispatch. Flat rate of $12.95. Ideal for faster, trackable delivery.
Free Shipping: Via EMS on orders over $50. 15-25 business days after dispatch. Perfect for value-conscious shoppers.
*Delivery times are estimates and may vary based on destination and customs.
How is my order packaged?
Every item, from sturdy Nylon Lanterns to delicate Table Lanterns, is packaged with utmost care. We use protective, eco-conscious materials. Fragile items receive extra padding, and Parasols are securely wrapped to ensure they arrive in perfect condition.
Will I receive a tracking number?
Yes. Once your order is on its way, you will receive a tracking notification via email so you can follow its journey to your doorstep.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority. If an item does not meet your expectations, you may initiate a return within 15 days of receiving your order. Items must be unused and in original packaging. Please contact our team at [email protected] to arrange details. We strive to make this process straightforward and hassle-free.
What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will promptly resolve the issue.
Account & Contact
How can I contact your customer service team?
Our dedicated team in Newark is here to help. You can reach us via email at [email protected]. We aim to respond to all inquiries within 1-2 business days.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
Still have questions? We are honored to be part of your celebrations and daily moments of beauty. Our family at Lantern Shop is always here to illuminate your world.
Email: [email protected]
Address: 3425 Hilltop Haven Drive, Newark, US 07102
Website: lanternshopco.com