Honoring Tradition with Care and Integrity
Our Commitment to You
At Lantern Shop, we pour the same care into every transaction as we do into crafting our Cherry Blossom motifs and hand-assembled Chinese Lanterns. We understand that sometimes an item may not perfectly fit your vision. Our Returns & Exchanges policy is designed with transparency and respect, ensuring your experience remains as serene and positive as possible. Whether you are a culturally curious individual, an event planner orchestrating a celebration, or a home decor enthusiast, we are here to support you.
Return & Exchange Eligibility
- Timeframe: You may return or exchange most items within 15 days of receiving your shipment.
- Condition: Items must be unused, in their original packaging, and in resalable condition. All tags and protective coverings must be intact.
- Proof of Purchase: Please have your order number or receipt ready.
- Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
⚠️ Non-Returnable Items
To preserve the integrity of custom and personalized craftsmanship, the following items are final sale and cannot be returned or exchanged:
- Custom or Bulk Orders: This includes specially ordered Vinyl Lanterns, large quantities of Table Lanterns, or any items customized per discussions with our event planning team.
- Opened Seasonal & Gift Items: Red Envelopes (Hong Bao) that have been opened or used.
- Final Sale Items: Any item explicitly marked as “Final Sale” on the product page or receipt.
This policy reflects our dedication to quality and the unique nature of our handcrafted and event-specific decorations.
Step-by-Step Return/Exchange Process
- Initiate Your Request: Within 15 days of delivery, contact our Newark-based customer service team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template below.
- Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns sent without an RMA number cannot be processed.
- Package and Ship: Securely package the item in its original packaging, include the RMA number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service.
- Inspection and Processing: Once we receive and inspect the returned item (typically within 5 business days), we will notify you via email about the status of your refund or exchange.
- Completion: For exchanges, your replacement item will be shipped promptly. For refunds, please see the section below.
Refund Timeline & Method
Your prosperity and satisfaction are our priority. Refunds are processed with care and integrity.
- Timeline: After we approve your return, please allow 5-10 business days for the refund to be processed and appear in your original payment account.
- Method: Refunds will be issued to the original payment method used during purchase (e.g., Visa, MasterCard, JCB, or PayPal).
- Deductions: Original shipping fees are non-refundable. For returns not due to our error, return shipping costs will be deducted from the refund amount.
Please note: International transaction fees or currency fluctuations are subject to your financial institution’s policies.
Return/Exchange Request Email Template
To ensure a smooth process, you may copy and use the template below when contacting us.
Need Assistance?
Our dedicated customer service team, rooted in Newark with a global heart, is here to guide you. For any questions regarding returns, exchanges, or your order, please contact us:
Email: [email protected]
Address: Lantern Shop, 3425 Hilltop Haven Drive, Newark, US 07102
We strive to respond to all inquiries within 1-2 business days.