Shipping Policy

Shipping Information

We deliver artistry and ambiance worldwide (excluding select remote regions and parts of Asia). Our goal is to get your carefully chosen decorations to you safely and promptly.

Order Processing

All orders are processed with care within 1-2 business days after payment confirmation. You will receive a notification email once your order has shipped.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

• Standard Shipping ($12.95):
  Your order is shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping:
  Available on orders over $50. Your order is shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary slightly due to customs processing or seasonal demand.

Returns & Exchanges: Our Commitment to You

We understand that sometimes an item may not align perfectly with your vision. Our policy is designed with transparency and respect for both our customers and our artisans.

Eligibility

• Timeframe: Returns or exchanges must be requested within 15 days of receiving your shipment.
• Condition: Items must be unused, in their original packaging, and in resalable condition. All tags and protective coverings must be intact.
• Proof of Purchase: Please have your order number or receipt ready.
• Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to our error or a defective item.

Step-by-Step Return/Exchange Process

1. Initiate Your Request:
   Within 15 days of delivery, email our customer service team at [email protected]. Include your order number and details about the item. Our Newark-based team will guide you.
2. Receive Authorization & Instructions:
   We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without an RMA cannot be processed.
3. Package and Ship:
   Securely package the item in its original packaging, include the RMA number inside, and ship it to the address we provide. We strongly recommend using a trackable shipping service.
4. Inspection and Processing:
   Once received, we will inspect the item (typically within 5 business days) and notify you via email regarding the status of your refund or exchange.
5. Completion:
   For exchanges, your replacement will be shipped promptly. For refunds, please see the timeline below.

Refund Timeline & Method

Your prosperity and satisfaction are our priority. Refunds are processed with care and integrity.

• Timeline: After we approve your return, please allow 5-10 business days for the refund to be processed and appear in your original payment account.
• Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
• Deductions: Original shipping fees are non-refundable. For returns not due to our error, return shipping costs will be deducted from the refund amount.

Note: International transaction fees or currency fluctuations are subject to your financial institution’s policies.

Non-Returnable Items

To honor and preserve the integrity of custom and personalized craftsmanship, the following items are final sale and cannot be returned or exchanged:

• Custom or Bulk Orders: This includes specially ordered Vinyl Lanterns, large quantities of Table Lanterns, or any items customized in consultation with our event planning team.
• Opened Seasonal & Gift Items: Red Envelopes (Hong Bao) that have been opened or used.
• Final Sale Items: Any item explicitly marked as “Final Sale” on the product page or receipt.

This policy reflects our dedication to the unique nature of our handcrafted and event-specific decorations.